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American Honda Motor Co. Complaint - Bad Car & Even Worse Customer Service
American Honda Motor Co. Complaint

American Honda Motor Co. Complaint


Bad Car & Even Worse Customer Service

Found the paint/clear coat was cracking aka. "crow's feet" on my 2012 Civic hood area around Oct 2013. Contacted American Honda about the issue and suggested bring it to a local dealership for further investigation. The service manager ther claimed the problem wasn't Honda's fault , it was caused by the body shop who replaced the front bumper due to an accident. Went to the body shop and of course they claimed all they did was replaced the bumper. So I was being pushed around between them for about 6 months.

Finally, I filed a complaint to the Bureau of Automotive Repair of California, the local representative indicated the issue has nothing to do with the body shop after investigation and it is one of the most common problem with Honda vehicles. (Lots of complaints and even a settled class action law suit can be found on the internet.) So I contacted the American Honda and once again denied in the beginning but told them about the report from B.A.R., guess what?, the attitude changed in 180 degree instantly. After gone through 3 different service specialist from American Honda in another 2 months, the last specialist asked me to take the car to a local dealership to get that problem resolved . Now here is another headache caused by Honda. I was told it would take about 3 days to re-paint the car but they do not provide a courtesy vehicle even though it's a Honda fault. Agreed to split the cost of a rental which I shouldn't but I just wanted it fixed asap so I could either sell or trade in this piece of junk (again there are numerous articles and reviews on how bad the 2012 Civic is). It end up required 7 days instead of 3 days so informed the specialist who's been handling my case regarding the charges for the extra 4 days. I explained to her the unexpected charges put me into a very tough situation because I only have a "on-call" position job. She was still being very polite at that point and said she would call me back after discussed with her supervisor. After another week gone by, got a call from her and offered a Honda card which I could use for either services or parts. I explained to her it would not help or resolve the issue and told her most likely I will trade-in the car for another one but not Honda again. The her attitude totally flipped and said I had to understand the fact that Honda agreed to repair the "crow's feet" base on courtesy because my car was not under warranty anymore, not because a government agent (B.A.R.) was involved and proved the issue was Honda's fault?? Also, Honda will never lend a vehicle to the customer no matter what the issue is such as major recall etc. And the Honda card was the only option I have. So the conclusion is I trade in the car for lot less value because of the bad review of the 2012 Civic) but at least I am driving a much better vehicle, Nissan Altima (fully loaded, leather seats, Bose sound system etc.

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