American Honda Motor Co. Complaint

American Honda Motor Co. Complaint

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Warranty - 2007 Honda Pilot


Honda Buyers Beware!

We have a Honda 2007 Honda Pilot. Our air condition was not working well so we had it serviced because we were going out of town. We were told that if all it need to have done was it recharged was would be a cost envolved. They recharged the unit and stated it was fine. This was on done on April 30,2010. We left on a 15 day vacation on May 7th, there was only one day over 80 before we left.

The air failed while we were in Georgia, with in approximately 14 days of the recharge. We got back and scheduled an appointment at our former Honda dealer (we will find a new one for serivce and will not purchase a Honda in the future as we had planned too). This time they found two pin size holes in our unit and replaced it under warranty, but refused refund the cost of the orginal recharge even though they saw their dye in the pin holes.

I called Honda America and they sided with the dealer and refused a refund under warranty.

Their used the excuse that it was almost a month between the two services visits, disregarding the fact that we were out of town and could not get right to the dealer when the unit failed.

My advice if you get your air service because it is not working well, run it like crazy in case they miss something, maybe they will honor their warranty with you!


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