American Honda Motor Co. Complaint

American Honda Motor Co. Complaint

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customer service complaint - Honda Civic


I paid my monthly lease payment on line and received what I thought to be a payment receipt. A few days later went on line to review my account and found that they claimed my account was overdue. Receipt was dated the 1st of the month. I then started to try and reach Honda Financial. Had a difficult time so I called my dealer. They were very nice and suggested I come to the dealership and they will see to it that i reach them. Went to the dealer and stated my reason for the visit. The next question was who told me to come to dealer. I did not remember to whom I spoke. This person who claimed to be the general manager said they had no way of calling Honda Financial. I asked if this was the case why ask me to come to dealer to assist me with my problem. At this the words between us became heated and after another exchange of words he picked up the phone and handed it to me and lo and behold Honda Financial was on the line. I received no satisfaction except for them to tell me they had received no payment for that particular month. The sarcastic and very rude general manager proceeded to have a very heated exchange. I asked who was his boss. His reply was "no body was above him." I decided enough of this and decided to leave and just never visit Honda again for my next auto. Upon my leaving as I approached the door to leave he very loudly said "If you paid your bills on time you wouldn't receive late notices. Left there went home and finally contacted Honda Financial. The individual I spoke with said my account was not delinquent and my payment history was perfect.


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